FAQ
HEDES presents luxury chandeliers, decorative luminaires, bespoke lighting compositions and architectural lighting solutions for private residences, palaces, penthouses, hotels, restaurants and other distinguished interiors.
The collections are presented online at hedes.com and at the HEDES showroom on Sheikh Zayed Road, Dubai. Clients seeking detailed guidance are encouraged to arrange an appointment so that the appropriate designs, finishes and technical requirements can be considered in advance.
Appointments are recommended, particularly for project consultations, bespoke enquiries and professional presentations. This allows a lighting specialist to prepare the relevant collections and devote the necessary time to the project.
Yes. Private clients may consult HEDES for an individual chandelier, a coordinated selection for several rooms or a fully bespoke composition developed for a particular interior.
Yes. HEDES collaborates with architects, interior designers, lighting designers, consultants, developers, contractors and procurement teams. Support may include product selection, proportion studies, finish coordination, bespoke development, technical documentation and installation planning.
An appropriate chandelier is determined by the architecture of the room rather than diameter alone. Ceiling height, room proportions, furniture placement, viewing distance, natural light and the intended atmosphere all influence the selection. Plans, elevations, photographs and principal dimensions allow HEDES to recommend a piece with the correct scale and presence.
The room length and width, finished ceiling height, available suspension height and position of the electrical point are usually required. For staircases, atriums and double height interiors, sectional drawings and accurate dimensions of the void are essential.
Yes. Floor plans, reflected ceiling plans, elevations, sections, renders and interior presentations may be submitted for review. The information allows the chandelier to be assessed in relation to the architecture, furniture arrangement and principal sightlines.
Yes. The recommendation will take account of ceiling height, circulation, furniture below the chandelier and the principal viewing positions. The final height must also respect site conditions and any restrictions identified by the project team.
Published dimensions relate to the specified model and should be verified against the latest technical information before an order is placed. Handcrafted elements may carry minor tolerances that do not alter the intended design.
Yes. Bespoke chandeliers are developed for interiors requiring an individual scale, composition or design language. Each proposal responds to the architecture of the space and is refined through design, material and technical review before production.
The initial submission should include architectural drawings, principal dimensions, site photographs, visual references, preferred materials or finishes, project location and required completion date. A clear design brief enables a more accurate assessment of feasibility, programme and cost.
Selected designs may be adapted in scale, suspension length, configuration, finish or crystal arrangement, provided the alteration preserves the structural and aesthetic integrity of the piece. Every requested modification is reviewed before acceptance.
Yes. Staircases, entrance halls, atriums and double height spaces often require a composition developed around vertical proportion, circulation and changing viewpoints. The complete void must be studied before the size and arrangement can be established.
Available options depend on the collection and the construction of the design. Alternative finishes, crystal tones and material combinations may be considered for suitable pieces. Where colour coordination is critical, an approved physical sample should be used as the reference.
Approval is recorded through the documents appropriate to the commission. These may include drawings, dimensions, renders, finish references, material samples and technical specifications. Production begins only after the required design and commercial approvals have been completed.
Photography and renders communicate the intended character of a design, but they cannot reproduce every physical nuance. Handcrafted crystal, glass, stone and metal may show subtle variations, while ambient light and screen settings can affect the perception of colour and brilliance. Such variations are inherent to individually produced materials rather than defects.
Yes. HEDES supplies architectural lighting for ambient, accent, task, display and wall washing applications, together with track systems and other project specific solutions. Decorative and architectural lighting may be coordinated within one considered scheme.
Yes. The scope may extend from product selection and luminaire scheduling to layout coordination, decorative lighting placement and relevant technical information. Deliverables and responsibilities are defined according to the requirements of each project.
Available documentation may include dimensions, electrical specifications, product weights, suspension information, mounting requirements and technical drawings. Bespoke documentation is prepared in accordance with the approved design and the agreed stage of the commission.
Dimming capability depends on the light source, driver and selected control system. Any dimming protocol must be identified before the order is confirmed so that compatible components can be specified.
Colour temperature options vary by product. Where a choice is available, it should be coordinated across the decorative and architectural lighting scheme to maintain visual consistency. The approved colour temperature will be stated in the final specification.
This depends on the selected model. Some chandeliers use replaceable lamps, while others incorporate integrated LED sources. The applicable light source, wattage, quantity and inclusion status should be confirmed in the product specification or quotation.
Yes. The project country and electrical requirements must be declared before confirmation. Voltage, frequency, lamp bases, drivers, control protocols and local compliance requirements vary by market and must be reviewed for the intended destination.
A request may be submitted through hedes.com or directly to the HEDES team. It should include the product name or reference, quantity, preferred finish, project location and required delivery date. Drawings and dimensions should accompany bespoke or project based enquiries.
The quotation identifies the selected products or bespoke items, quantities, finishes, price and the terms applicable to payment, delivery, installation and validity. The precise inclusions should be reviewed before acceptance, particularly where specialist access, international freight or site services are required.
A requested alteration must be submitted for review without delay. Changes may become restricted once materials have been procured or production has commenced. Any accepted amendment may affect price and completion date and is valid only when confirmed by HEDES in writing.
Payment terms are stated in the formal quotation or order confirmation. They may vary according to the nature, value and production requirements of the order. Production and delivery proceed in accordance with the agreed payment schedule.
Project terms may be considered for eligible architects, designers, consultants and procurement companies, subject to the scope, quantities and commercial structure of the enquiry. Professional clients may also apply to the HEDES Designers Circle.
Lead time depends on the collection, quantity, finish, degree of customisation and production schedule at the time of confirmation. Bespoke work also requires time for design development and approval. The applicable programme is stated in the order documentation.
The programme normally begins after receipt of the required payment and final approval of all relevant specifications, drawings, finishes and samples. Outstanding information or subsequent changes may alter the confirmed completion date.
Urgent requirements are assessed individually. Feasibility depends on product availability, material procurement, production capacity, transport and site readiness. An accelerated programme applies only when expressly confirmed in writing.
Yes. Delivery arrangements are determined by the product, project location, access conditions and agreed scope. Installation is included only when it is expressly stated in the order documentation.
Yes. International shipping can be arranged to many destinations, subject to the dimensions of the piece, transport restrictions and import requirements of the receiving country. The agreed shipping terms will identify the respective responsibilities of HEDES and the client.
Import duties, local taxes, customs charges and destination fees are excluded unless the quotation expressly states otherwise. The client or consignee should verify the applicable requirements before dispatch.
Packaging is determined by the dimensions, construction, materials and destination of each piece. Delicate components may be packed separately and the chandelier may be transported partially disassembled to protect its finish and structure.
Visible damage should be photographed and recorded on the carrier’s delivery documentation before acceptance whenever possible. The packaging, labels and internal protection must be retained, and HEDES should be notified immediately with clear photographs and the relevant order details. Claims are considered under the applicable delivery and insurance terms.
Yes. Installation services are available within the agreed service area and project scope. The quotation will specify whether installation, supervision, access equipment, testing or other site services are included.
The supporting structure, fixing provision, electrical supply, control wiring and finished ceiling level must correspond with the approved requirements. The installation area must also be safe, clean, accessible and free from obstruction. Any necessary permits, lifting equipment, working platforms and site protection should be arranged before attendance unless included within the HEDES scope.
The appointed structural engineer or qualified project consultant is responsible for confirming the adequacy of the supporting structure and fixing provision. HEDES can provide the available product weight and mounting information required for that assessment.
Yes, subject to prior assessment of the height, access, lifting method, working platform, fixing conditions and site safety requirements. High level installations require advance coordination and may involve specialist equipment.
Installation should take place after dusty or potentially damaging works have been completed and once the surrounding area is clean, secure and ready to receive the piece. Premature installation may expose crystal, glass and finished metal surfaces to avoidable damage.
Yes. Installation must be undertaken by suitably qualified personnel in accordance with the approved drawings, supplied instructions, local electrical regulations and site safety requirements. Incorrect mounting, assembly or wiring may compromise both safety and performance.
The electrical supply must be isolated before cleaning. Crystal and finished surfaces should be handled with clean, soft, lint free materials. Abrasive products, aggressive chemicals and excessive moisture must be avoided. Large, intricate or high level chandeliers should be entrusted to a professional cleaning team.
Maintenance, inspection and specialist cleaning may be arranged depending on the location, chandelier design and access requirements. The scope is established after the installation has been assessed.
Replacement components may be supplied subject to the collection, original specification and material availability. The product reference, purchase information and clear photographs should accompany the request. Older or bespoke designs may require a separate technical assessment.
The applicable warranty is stated in the sales documentation issued for the order. Coverage may vary according to the product, light source, driver, bespoke content and installation scope. A warranty assessment requires the relevant purchase information and evidence that the product was correctly installed, operated and maintained.
The fixture should be switched off immediately if there is any concern regarding electrical safety. The product reference, order details, description of the issue and clear photographs or video should then be submitted to HEDES. The technical team will determine whether guidance, replacement components, inspection or service attendance is appropriate.
es. HEDES can coordinate with the appointed architects, consultants, contractors and other relevant parties on matters within the agreed supply and service scope. Timely access to approved information is particularly important for bespoke dimensions, structural provisions, lighting controls and installation planning.
Yes. HEDES undertakes project based requirements for private residences, hospitality interiors and other substantial developments. Quantities, technical consistency, production planning, mockups, spare components and phased deliveries may be considered within the project proposal.
Samples or mockups may be provided or developed where appropriate to the scale and requirements of the project. Availability, cost, approval purpose, production time and return conditions are confirmed in advance. Samples should be reviewed under the intended lighting conditions whenever colour and surface character are critical.
Submit the product reference or project drawings, principal dimensions, location and required completion date through hedes.com or arrange a consultation at the HEDES showroom in Dubai. The information will be reviewed and the appropriate next stage advised.